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Last updated: October 14, 2022

Thank you for shopping at SMEDOR.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions
Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SMEDOR, #20/6a, SMEDOR J.P.Nagar 6th Phase Bengaluru – 560078 KA INDIA.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to SMEDOR, accessible from https://www.smedor.com/
  • You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@smedor.com
  • By phone number: 9972555598

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorates rapidly, or where the date of expiry is over.
  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

#20/6a, SMEDOR
J.P.Nagar 6th Phase, 27th main
Bengaluru – 560078
KA INDIA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@smedor.com
  • By phone number: 9972555598

 

(APPLICABLE ONLY FOR ORDERS PLACED ON THE SMEDOR OFFICIAL WEBSITE, SMEDORCOM)

Return Policy

We offer free and easy returns if a damaged or wrong product is delivered. Please contact us within 2 days of receiving the product. Email or WhatsApp us to register the issue. Returns are applicable to all products excluding customized and handmade items. Any damaged or wrong product will be returned/replaced asap. Email – info@smedor.com Whatsapp – +919972555598. SMEDOR uses secure packing with quality checks so chances of in-transit damage are very minimal. However, if you observed any tampered packing or damage on the box then do not accept the shipment or write down the delivery remakes as a tampered box. Any damaged product received by the buyer should be informed to SMEDOR by email at info@smedor.com within 2 days of receiving the goods. The email should contain pictures of damaged products and with details description of the issue. In case of a refund, the product amount will be transferred to your account in 7-10 business days. There will be a shipping charge for a handmade or customized product that needs to be returned (not in case of damages / wrong items). Shipping charges depend on the size of the product.

Damages and Issues

Inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your returned product, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Disclaimer

The information contained on this website is for general information purposes only. The information is provided by smedor.com and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. SMEDOR will not be responsible for any kind of damage/loss while using any of the products bought on its website including injuries. In no event, we will be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Disputes

The terms and conditions are in accordance with the laws of India. Your use of this website and any dispute, controversy or claim directly or indirectly arising out of such use of the website is subject to the jurisdiction of the court of Bangalore, Karnataka. Through this website, you are able to link to other websites which are not under the control of smedor.com. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, smedor.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.