Shopping Information
Can i order over the phone?
Yes. While our online catalog is the fastest way to view our full range, we welcome phone orders for specialized or bulk requirements. Please call us at +91 960 680 2781 between 9:00 AM and 6:00 PM (IST).
I am having difficulty placing an order?
Our team is here to help. Please ensure all mandatory fields are filled. If the issue persists, contact our support team via WhatsApp or call us immediately for manual order processing.
How do I know if my order was successful?
Once your order is placed, you will receive a confirmation email and an SMS with your order ID. If you do not see it within 10 minutes, please check your spam folder or contact us.
Payment Information
What payment methods do you accept?
We accept all major Credit/Debit cards (Visa, Mastercard, RuPay), UPI (GPay, PhonePe), and Net Banking. For corporate bulk orders, we also support NEFT/RTGS transfers.
How secure is my payment?
We use industry-standard encrypted payment gateways to ensure your financial data is 100% secure.
Order & Returns
What if my order is incorrect or the item is damaged?
At SMEDOR, we have a Zero-Defect Policy. If your order is incorrect or reaches you in a damaged state, we will replace it at no extra cost. Please notify us within 48 hours of delivery with a photo & video of the item.
How much is shipping and how long will it take?
Shipping costs are calculated at checkout based on your location. Standard delivery within India typically takes 3–7 business days. Specialized or custom manufacturing orders may require additional lead time.
Why does the refund amount exclude delivery?
Shipping fees are paid to our logistics partners for the service rendered. In the event of a standard return (non-faulty items), the refund covers the product cost only.
Help & Support
Still have questions?
With 18 years of experience in the industry, we pride ourselves on clear communication.
- Email: myproduct@smedor.com
- Phone: +91 960 680 2781
- Location: Bengaluru, India